Privacy Policy

1. Introduction

HMV Courier ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier services, website, or mobile application.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Name, email address, phone number, and billing address
• Account login credentials
• Delivery addresses and recipient information
• Payment information (processed through secure third-party payment processors)
• For riders: driver's license, vehicle information, and insurance details
• Profile photos and other information you choose to provide

2.2 Automatically Collected Information

When you use our services, we may automatically collect certain information, including:

• Device information (e.g., IP address, browser type, operating system)
• Usage data (e.g., pages visited, time spent on pages, links clicked)
• Location data (with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and completing transactions
• Sending you technical notices, updates, security alerts, and support messages
• Responding to your comments, questions, and requests
• Monitoring and analyzing trends, usage, and activities
• Detecting, preventing, and addressing fraud and other illegal activities
• For riders: verifying identity, background checks, and performance monitoring

4. Sharing of Information

We may share your information in the following circumstances:

• With recipients and senders of packages to facilitate deliveries
• With third-party service providers who perform services on our behalf
• To comply with legal obligations or in response to lawful requests
• In connection with a business transaction such as a merger or acquisition
• With your consent or at your direction

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent
• Objecting to or restricting certain processing activities
• Data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@hmvcourier.com
Address: HMV Travel & Logistics Limited, Lagos, Nigeria