Legal

Last updated: 28 July 2026

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you and HMV Travels and Logistics, the operator of the HMV Courier brand, websites, applications, dashboard, APIs, and delivery services (the "Services"). By creating an account, booking a shipment, or otherwise using the Services, you agree to these Terms. If you use the Services on behalf of a business, you confirm you are authorised to bind that business.

2. The Services

HMV provides logistics services throughout Nigeria, including courier delivery, business shipping, warehousing, fleet management, shipment tracking, and developer APIs. Service availability, coverage areas, and delivery timeframes vary by location and are shown at the time of booking. Estimated delivery times are estimates, not guarantees.

3. Accounts

• You must provide accurate, current information and keep your credentials secure.
• You are responsible for all activity under your account, including activity by team members you invite to a business account.
• We may suspend or terminate accounts that violate these Terms, abuse the Services, or present fraud or safety risks.

4. Shipments

• Accurate declarations. You must accurately describe every shipment, including contents, weight, dimensions, and declared value.
• Prohibited items. You may not ship illegal goods, dangerous or hazardous materials, firearms, ammunition, illicit drugs, perishables not agreed in advance, cash, live animals, or any item whose carriage would violate Nigerian law. We may open and inspect any shipment we reasonably suspect breaches this clause and may refuse, hold, or hand over such shipments to authorities.
• Packaging. You are responsible for adequate packaging. We are not liable for damage resulting from insufficient packaging.
• Delivery. Delivery is complete when the shipment is handed to the recipient, a person at the delivery address, or as otherwise instructed by the sender (including safe-drop instructions), with digital proof of delivery recorded.
• Failed delivery. If delivery fails after reasonable attempts, we will contact you to arrange redelivery or return; additional fees may apply. Unclaimed shipments may be disposed of after 90 days in accordance with applicable law.

5. Fees and Payment

Fees are shown at booking or agreed in your business contract. Fees are payable in Nigerian Naira unless otherwise agreed. Late payment on business invoices may incur interest and suspension of the Services. Quotes derived from inaccurate shipment declarations may be re-rated to reflect actual weight, dimensions, or service used.

6. Liability for Shipments

Unless a higher protection level is purchased or agreed in writing, our liability for loss of or damage to a shipment is limited to the lesser of the declared value or ₦50,000 per shipment. We are not liable for indirect, incidental, consequential, or special damages, including loss of profits, revenue, or business opportunity. Claims must be reported within 7 days of delivery (for damage) or expected delivery (for loss), with supporting evidence.

We are not liable for delay, loss, or damage caused by events beyond our reasonable control, including weather, road conditions, civil unrest, strikes, regulatory action, or force majeure.

7. Business Accounts and APIs

• Business dashboards, team management, analytics, and invoicing are provided under the plan or contract agreed with your organisation.
• API keys are confidential. You are responsible for calls made with your keys and must not exceed agreed rate limits or use the APIs to build a competing delivery network.
• We may modify or deprecate API endpoints with reasonable notice through the developer documentation at api.hmvcourier.com/docs.

8. Acceptable Use

You may not use the Services to break the law, infringe the rights of others, interfere with the operation of the network, reverse engineer our software, scrape data without permission, or misrepresent your identity. We may investigate and take appropriate action, including suspension and referral to law enforcement.

9. Intellectual Property

The Services, including software, branding, and content, are owned by HMV Travels and Logistics or its licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Services for their intended purpose. No other rights are granted.

10. Termination

You may stop using the Services at any time. Either party may terminate a business contract in accordance with its terms. Sections relating to fees owed, liability, intellectual property, and disputes survive termination.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified through the Services or by email, and the updated Terms take effect on the date stated. Continued use of the Services after that date constitutes acceptance.

12. Governing Law and Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. We encourage you to contact us first so we can try to resolve any issue quickly. Disputes that cannot be resolved amicably are subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.